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Shipping Guide

What are the delivery charges?

Delivery charge varies with each customer based on item and location.

 

What is the estimated delivery time?

Estimated delivery time depends on the following factors:

  • The type of item purchased and Delivery type selection.
  • Product's availability with the SHM Store.
  • The destination to which you want the order shipped to and location of the Seller.

 

Why does the estimated delivery time vary for each customer?

Delivery times are influenced by product availability, geographic location the customer, your shipping destination and the courier partner's time-to-deliver in your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

 

Whether your location can be serviced or not depends on

  • Whether our logistics ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

 

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

 

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible our Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our team, you can return the item through a third-party courier service. Return fees are borne by the customer.

 

What do the different tags like "In Stock", "Out of Stock" mean?

'In Stock'

For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

''Out of Stock'